Our Work
Over two decades, CHI has earned the trust of the communities it serves, connecting residents to affordable healthcare through long-lasting professional partnerships. CHI has an experienced, bicultural, bilingual staff, the expertise, evidence-based practices, systems, and referral networks in place to overcome access barriers that link low-income residents to affordable healthcare and safety net services.Â
We are a licensed insurance agency by the California Department of Insurance and certified by the Department of Health Care services.Â
We use the best practice methodology of Outreach, Enrollment, Retention and Utilization (OERU) to serve our clients and achieve successful outcomes.Â
Outreach
We conduct health insurance outreach activities throughout the year to diverse populations and age groups that might not have access to healthcare. After connecting with our community at outreach events and through professional partner referrals, we provide guidance and access to healthcare services.
Enrollment
We offer health insurance enrollment assistance in Medi-Cal, Covered California, Medicare, Private Individual and Family Plans, dental and vision plans. All services are provided at no cost to the individual.
Retention
Retention consists of assisting our clients with renewing their health insurance on an annual basis, customized to their changing needs. Assisting with health insurance renewals is one of the most important steps for our clients, because it provides peace of mind through uninterrupted healthcare coverage.
Utilization
Finally, utilization means providing support to all clients as they navigate through our complex healthcare system. Our team follows up with families after their initial enrollment to ensure they know how their coverage works, where to obtain services and how to access other community resources. Additionally, our team conducts
